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14 Questions to Ask a House Cleaner Before Hiring Them

Cleaning your home can be a big task and who wants to spend their entire weekend scrubbing toilets, dusting, and vacuuming? Hiring a cleaning service can certainly take the stress out of caring for your home. Before you hire a house cleaner, you will want to get very specific about what you are looking for in your service. With a variety of options for cleaning companies, it is important to do your due diligence. You want to be sure that you pay for quality services worth your time and money.

The best way to have confidence in the cleaning service is by asking a variety of questions before hiring a cleaner. Here are several questions to ask. The answers can help you make an informed decision and feel confident you’ve chosen a cleaning company that is right for you. 

1. How many years of experience do you have?

It is best to know how long the cleaner has been offering similar services. If the cleaner has a few years of experience, you may hire them but know they may still be on their way up the ladder. 

2. Do you work independently or for a company?

Some cleaners provide independent services, while others are a team of professionals. While independent cleaners may have lower rates, you need to consider the quality of the service. A professional company will have a backup of other cleaners, and you won't be stranded when one falls sick since the company will reassign another.

3. Are you insured and bonded?

Having a cleaning crew that is insured and bonded is important. This protects you if they break or damage any items in your home. Also, if the cleaning company is bonded, you can ensure that you won't be liable if they get injured while cleaning your home. It is always a good idea to it is best to inform your house cleaner about any fragile item in your home so that they can clean with care.

4. Do you run a background check on employees?

This is a very important question to ask. A professional cleaning company should conduct employee background checks before hiring them for security and integrity purposes. So, be sure the company screens its employees. If you're hiring an independent house cleaner, then you'll have to do the screening.

When asking this question, you should also ask if you will have the same house cleaner coming into your house all the time. It can be a bit uncomfortable to have a parade of strangers in and out of your home. If you prefer the same house cleaner to come every time, then you should let the cleaning company be aware of that. 

5. Do you have worker's compensation insurance?

During the project, a house cleaner could suffer injuries that would need medication. If the cleaning company has worker's compensation, the insurance will cater to the hospital costs. This prevents you from insuring medical bills and losing money in the long run.

6. How well are your employees trained?

Training varies per each cleaning company. Some offer more in-depth training than others. Be sure that the employees are well trained and even certified to do the job. There is a considerable difference between thoroughly trained and partially trained employees. So, find out how the employees are trained before you hire the company.

7. Are you willing to give me references?

It is best to know who you're inviting to your home. Hiring someone without doing due diligence can be risky. Ask the house cleaner if they're willing to give you about three or four of their customer contacts to call them and find out more about the company. You can also check reviews on their websites and social media pages to see other customers' feedback.

8. What is your cleaning schedule?

The house cleaner should tell you how often they can clean your house. This will help you decide whether you're comfortable with the schedule or not. Hire a house cleaner whose schedule matches with yours, depending on your cleaning needs and expectations.

9. Do you come with cleaning equipment and supplies?

If your cleaner brings their own supplies, great! There isn't much to worry about. If the house cleaner is using your equipment, then you need to ensure your cleaning products are fully stocked. Ask them if there are other things they may need you to purchase. This is a good time to also bring up if you are allergic to any cleaning materials or if you have a preference for green cleaning materials. In the same vein, you will want to ask what happens if they break your vacuum or mop. Will they replace it at no charge to you?

10. Do you have a cleaning checklist?

Some cleaners have a cleaning checklist, while others rely on their client's cleaning preferences. So, ensure you ask the house cleaner whether they have a checklist or not. If they have a checklist, go through it and analyze if it suits your expectations. If not, you can adjust it to your liking.

11. What services do you offer?

It's important to ask what services they offer to ensure you are all on the same page. Think about what you want your cleaning service to tackle. Here is a small list of cleaning tasks that you will want to ask about.

  • Dusting baseboards
  • Removing sheets and remaking beds
  • Folding laundry
  • Dusting ceiling fans
  • Clean walls
  • Take out trash

There are times when cleaning services charge extra for some tasks. Make sure you ask upfront if certain tasks have a fee associated with them. 

12. Do I need to be there?

Another good question to ask is if you need to be present while they are cleaning your home. In most cases, it isn't necessary, but it is still a good question to ask. If you aren't comfortable having the house cleaners in your home while you are away, it's perfectly fine to let them know that you will be there while they are cleaning.

13. What about pets?

If you own pets, you will want to ask the house cleaner if they prefer for them to be out of the house or if you can shut them up in an area of the house while they are there cleaning. 

14. How much do you charge?

Different cleaners charge varying prices based on the size of the home, condition of the house, cleaning products used, type of cleaning, location, cleaning frequency, and the number of cleaners assigned to your home. Ask for the quotation and ensure you're comfortable with it before you hire the house cleaner.

Looking for an exceptional cleaning service?

If you're looking for a cleaning service, book your appointment with Hunter Best Cleaning, and we will reach out to you. We are a top-notch cleaning company that offers exceptional cleaning services in the Los Angeles area, and we always strive to give our clients the best service. 

Hiring a cleaning service doesn't need to be stressful. By asking the correct questions, you can determine if the fit is a good one for you and your family or your business. If you are looking to book an exceptional cleaning company, contact us to book a consultation today.


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